Your data
Marisur Yacht Rental Privacy Policy
This privacy policy explains how Marisur processes personal information collected through yachtrentalindubaimarina.com. We value your privacy while assisting you with booking our fleet of 88 yachts and boats. We handle only the data necessary to arrange your charter from Dubai Marina or Dubai Harbour, answer enquiries, and secure your reservation.
- yachts and boats in the fleet
- 30
- typical reply
- 15 min
- deposit to book
- 30 %
Information gathered during booking
When you message us to arrange a charter for boats ranging from 33 to 164 feet, we collect the details you provide directly in the chat. This includes your name, contact information, chosen departure point between Dubai Marina and Dubai Harbour, requested charter duration from the 2-hour minimum, and selected add-ons like water sports or catering. Because no passport or ID is needed to board, we do not request or store government identification documents. If you pay the 30% deposit to confirm your date, payment processors process your transaction details securely.
Digital tracking and site usage
Our website uses standard cookies and basic analytical tools to monitor visitor interaction, evaluate site performance, and ensure smooth online functionality. These tools gather technical data such as IP addresses, device types, browser versions, and referral pages. We do not link automated technical analytics to your personal booking requests or chat conversations. You can manage or block cookie storage at any time using your web browser settings, though doing so might alter how certain non-essential elements of the website display.
Purposes of data processing
We use your details strictly to organize your trip, send booking confirmations, and manage charter logistics. This includes confirming your included items like captain, crew, fuel, towels, soft drinks, and ice, or coordinating optional extras such as jet skis, live music, or transfer services. If bad weather prevents sailing, we use your contact details to chat with you and arrange a new date or issue a refund according to your choice. We also use contact details to respond to enquiries within our target of 15 minutes during operating hours from 9:00 to 23:00 GST daily.
Managing your data and reaching out
You retain full rights to request access to the personal information we hold about you, ask for updates, or request complete deletion of your records. We do not display phone numbers, postal addresses, or contact email addresses on this website. To exercise any of your data rights or raise questions regarding this policy, contact our team directly through the WhatsApp button located on the page. We process and respond to all privacy requests during our standard operating hours of 9:00 to 23:00 GST daily.
Key questions answered
Will my personal information be shared with outside companies?
We do not sell or rent your personal data to third parties. We share information solely with necessary partners directly involved in fulfilling your reservation, such as catering providers or external water sports instructors requested for your trip, or secure payment gateways handling your 30% deposit.
What is the retention period for client records?
We retain your reservation details and chat history only for as long as needed to manage your charter, maintain accounting records for VAT-inclusive billing, and assist with any follow-up requests. You may request the removal of your personal contact information at any time by messaging us via WhatsApp.